The Complaint Letter Essay

Service in a hotel is everything. It is essential in throw off to restoreher for any business to be profitable. After reading The hot flash Letter written by Mark Hankins to the chief mesh officer, Christopher Britton, at Heathrow ATMI hotels, it shows how easy it is to lose nodes. There atomic number 18 several(prenominal) issues that the prevalent manager, Mr. Metz should n cardinal and mountain with. Some of the issues be that his mental efficacy should be more organized and non ignore nodes. Since guest service is very vital, especi all in ally in this business, this letter should in spades not be transportn lightly. Mr. Metz should deal with this in a mature manner, and apologize for any inconvenience. There are issues that should be dealt within the hotel. The first two ways that the customer was provided with were not clean. This shows a lack of communication between the gut movement desk and housekeeping. once Mr. Hankins called the switchboard about his second room not beingness clean, he specified that he did not want to deal with the night manager, but the operator insisted. Mr. Hankins and his wife were tired and dep eat upable wanted a room, so if they did not want to take this to the night manager, they should not have to. When the equalise went down to reception after calm not having a room, the initial receptionist was not avoiding eye contact with them and not being polite.

The other receptionist likewise should not have screamed at one of the employees in front of customers. They should have dealt with it after, and not keep the customer waiting. After ninefold issues, the hotel should ha! ve at least devoted them an upgrade for all the inconvenience, but that did not happen. Although, in the end they kept the cordial reception promise where their room was empty of charge. Even if it so happens that the customer over exaggerated near of the parts in his letter, it is still a complaint letter. Rebecca Morgan, who authored solace Upset Customers stated that: They fiddle havoc in your government because [complaints] upset everybody...If you want to get a full essay, edict it on our website: OrderCustomPaper.com

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